uafrica Registration and Sign Up Information | uafrica

BACK UP & RUNNING

WEDNESDAY, 16 SEPTEMBER 2020, 16h00

The uAfrica platform is stable, up and running.

Thank you so much for your patience and understanding today. We understand that this negatively affects business and apologise profusely for the inconvenience. Our customers are very important to us and it is never our intention to let them down.

If you encounter any issues on the platform, please do not hesitate to get in touch with our Support Team on 012 940 1060 or support@uafrica.com.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

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COURIER HOLIDAY SCHEDULES

HOLIDAY BUSINESS HOURS

The uAfrica.com platform will be fully functional throughout the festive season. The couriers will, however, operate according to their own schedules. Based on our experience, we have decided to provide you with some recommendations with regards to when the last minute shipments must be sent out in order to be delivered before 25 December.

uAfrica.com support will be operational with limited staff from Friday, 25 December 2020 to Monday, 4 January 2021. Please note that the uAfrica telephones will not be supported during this time period. Only important technical-related queries can be logged on support@uafrica.com and all courier-related queries need to be logged directly with the relevant courier.

CONTACT INFORMATION
Dawn Wing - louisa@dawnwing.co.za or 010 600 2323
Courier IT - florencem@courierit.co.za and jennyd@courierit.co.za or 011 928 8300
The Courier Guy - uafrica@thecourierguy.co.za or 010 222 2300

PLEASE NOTE:

Even though the couriers will be operating throughout the festive season, there are higher volumes and limited staff, which makes it even more important to send parcels as soon as possible - especially if they need to be delivered on or before Christmas Day.

Please also take note that our couriers partners are currently experiencing PEAK SEASON. Due to high volumes of freight, parcels might be delayed, affecting both local & regional deliveries.

Overnight - ? 48 - 72 hours
Economy - ? 3 - 4 working days, excluding the day of collection

Communicate with your customers and advise them to place their Christmas orders as soon as possible; consider setting a "cut-off date" for the last Christmas orders to be placed. Also, communicate delivery timelines with them in order to avoid parcels not arriving as expected.

RECOMMENDATIONS:

OVERNIGHT
Overnight: Local Areas
Shipments to be booked before 10am on Thursday, 17 December, in order for parcels to be collected no later than the 18th. Please note that the goods will only be shipped on the following Monday, thus there might be a delay in the delivery due to the volumes we are expecting.

Overnight: Main Centre Areas
Shipments should be booked before 10am on Monday, 14 December, in order for parcels to be collected no later than the 15th. Take into consideration that Wednesday, 16 December is a Public Holiday, thus deliveries will only proceed from Thursday, 17 December.

Overnight: Regional Area
Shipments to be booked before 10am on Wednesday, 9 December, in order for parcels to be collected no later than 10 December.

ECONOMY
Economy: For all areas, INCLUDING TOWNSHIPS
Shipments to be booked before 10am on Wednesday, 9 December, in order for parcels to be collected no later than 10 December. Collections with the Economy service level after that date may be a bit risky if you''d like delivery to take place before Christmas.

If you have any further queries on the above information, please do not hesitate to get in touch with our Support Team on 012 940 1060 or support@uafrica.com.

We wish all of our merchants a very Merry Christmas and the happiest start to the New Year. Although 2020 was a tough year for many, we are grateful to work with such amazing people and are very excited to continue working with you all in 2021.

Thank you for your enduring support, for entrusting us with such an important part of your livelihood and for your great contribution to the growth of eCommerce in South Africa.

We wish you a time of rest and relaxation after the BFCM and Festive Season rush, time with family and friends and a very blessed, very merry Christmas.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

UNSUBSCRIBE

TOP TIPS FOR USING UAFRICA THIS BFCM

The Black Friday & Cyber Monday weekend is coming up soon! Are you ready?!

We've been working closely with our courier partners and we have decided to put down the top tips to survive the upcoming Black Friday & Cyber Monday weekend.

uAfrica-generated waybills are required.

If you would like to track your parcel and want to avoid billing complications, it is vital to use the waybills generated by uAfrica. Once an order is fulfilled, a waybill is generated that you must print and attach to your parcel. This is not the driver's responsibility, it is yours.

The use of manual shipping labels is not allowed. If a parcel is shipped on a manual waybill, the system cannot automatically apply this waybill to your uAfrica account. Without a uAfrica waybill, parcels can't be tracked, as well as result in uAfrica Support being unable to assist with shipping queries.

Use the manifests for collections.

What is a manifest? It is a document listing all the shipping labels of the parcels that need to be collected by a courier on a specific day. Downloading and using a manifest means that the driver who is doing the collection will only need to sign one document, rather than the shipping label for each parcel. You must then keep the signed manifest as proof of collection.

Find the manifests by selecting "Shipping" in the main tab and then "Manifests" in the sub-heading.

Check your Shipping Limit on uAfrica.

Black Friday & Cyber Monday inevitably means more sales which means a higher volume of shipments. It is thus very important to check your shipping limit beforehand and if necessary, to request an increase well ahead of time (subject to approval).

To request an increase, please make sure to do the following:

Send an email to support@uafrica.com with your account name and account number.
In this email, you need to specify what you would like to increase your shipping limit to.
The team at uAfrica will review your request and should your request be approved, your shipping limit will be increased.

Please allow up to 48 hours for the increase to reflect on your account.

Book Special Collections with the couriers.

Please make arrangements directly at least 48 hours beforehand for Special Collections with the couriers, by contacting the relevant courier directly:

Dawn Wing - louisa@dawnwing.co.za
Courier IT - florencem@courierit.co.za and jennyd@courierit.co.za
The Courier Guy - uafrica@thecourierguy.co.za

To assist with the process of arranging your Special Collections, please CC support@uafrica.com in your request to the courier.

Note that additional surcharges may be applicable to special collection requests.

Select the correct service level for shipment.

It is very important that if you select, for example, TCG National Flyer Service to ship your parcel, that you do indeed ship a flyer. If you select a flyer service level and end up shipping a box, the courier has the right to change the service level and charge you based on the actual parcel that was sent. If this service is being misused by merchants, uAfrica runs the risk of having the service level removed for all merchants.

Volumes will be higher than normal, and couriers will always prioritise quicker service levels, for example overnight, before slower service levels, for example economy. Thus selecting a quicker service level will ensure your parcel gets prioritised, however it can still take longer than usual even on a service level like overnight.

Remember to insure your products.

It is important to remember that your parcel isn''t automatically insured. Even if your parcel has been damaged or lost by the relevant courier, they will only refund you for the shipping charges and not the value of the goods inside the parcel. During fulfilment, you need to specify if you would like to take out insurance on your parcel. If you have high-value products, we would definitely recommend that you insure them!

Kindly ensure that you are familiar with the insurance policies of each of the couriers.

Courier IT Notice: You will not be able to claim for the shipping cost of a broken or hijacked parcel. You will only be able to claim for the shipping cost if a replacement parcel is sent through Courier IT.

Hope you''ve placed your stationary order!

Make sure you have enough stationery before the flood of orders starts. Drivers will not wait around while your team packs orders into bags, so remember to order the courier stationery well in advance.

Not sure how?

You are now able to order stationery from the couriers directly by emailing the following information to your preferred courier:

Your Name
Your Merchant/Company Name
Full Merchant Delivery Address, including postcode
List of stationery required (courier branded sleeves, clear document sleeves or fragile stickers)

PLEASE NOTE: You must state in your email that you are a uAfrica.com customer.

CourierIt: email information to prycsd@courierit.co.za
Dawn Wing: email stationery@dawnwing.co.za and CC marym@dawnwing.co.za
The Courier Guy: email information to stationery@thecourierguy.co.za

If you have any further queries, please do not hesitate to get in touch with our Support Team on support@uafrica.com or 012 940 1060.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

UNSUBSCRIBE

Dear Jon,

This is a friendly reminder that your free trial of is about to end soon.

No need to panic! This only means that you will have to login and pick a plan for your business in 7 days to continue using and benefitting from the uAfrica platform. If you have forgotten your password, you can easily recover it here.

We have put together frequently asked questions on our Support Page with answers to help you get the best out of the uAfrica platform.

If you have any questions about your trial or need help picking a plan, get in touch with our support team. Alternatively, register here to join one of our live webinars!

uAfrica.com
012 940 1060
support@uafrica.com

uAfrica.com

UAFRICA STATUS UPDATE

WEDNESDAY, 16 SEPTEMBER 2020, 10h15

Our technical team is in the process rectifying the issue with the uAfrica Platform that is not accessible.

The current Estimated Time of Resolution is maximum 6 hours.
uAfrica should be online again at 16:00, 16 September 2020.

We will provide continuous updates should this change. Our aim is still to have the issue resolved as soon as possible.

We apologise for the inconvenience and fully understand the negative aefect this will have our your business. Thank you for your patience and understanding.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

UNSUBSCRIBE

IMPORTANT SUPPORT NOTICE

Please note that uAfrica customer support will be closed on Friday, 16 October 2020 from 12h00.

Our support team will be attending a Customer Support Workshop on 16 October at 12h00 to help us prepare for the upcoming Black Friday, Cyber Monday and festive season.

The uAfrica telephone lines will not be supported and emails sent to our support address will not be attended to during this time period. Urgent technical queries will be attended to, as needed, by our technical team. All courier-related queries need to be logged directly with the relevant courier by using the below information:

The Courier Guy:
010 222 2300 | uafrica@thecourierguy.co.za
Courier It:
012 548 5056 | zanelem@courierit.co.za / florencem@courierit.co.za
Dawn Wing:
012 423 8800 | louisa@dawnwing.co.za

Thank you for your patience and understanding.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

UNSUBSCRIBE

Dear Jon,

This is a friendly reminder that your free trial of is about to end soon.

No need to panic! This only means that you will have to login and pick a plan for your business in 3 days to continue using and benefitting from the uAfrica platform. If you have forgotten your password, you can easily recover it here.

We have put together frequently asked questions on our Support Page with answers to help you get the best out of the uAfrica platform.

If you have any questions about your trial or need help picking a plan, get in touch with our support team. Alternatively, register here to join one of our live webinars!

uAfrica.com
012 940 1060
support@uafrica.com

uAfrica.com

Hello hydrolab,

Welcome to uAfrica.com!

Please log in to your uAfrica dashboard to access your account.

Here are your login details:

Email address: @

Password: ******* Forgot password

With your new account on uAfrica, you''ll get:

Real-time quotes from multiple couriers (Dawn Wing, Courier IT & The Courier Guy),
Automatic updates on orders from all linked channels,
Customised electronic waybills,
Branded customer notification emails and collection requests with one simple click,
Multichannel option to showcase your products on multiple websites (bidorbuy.co.za & PriceCheck), all manageable from your online store,
Management of your returns with the click of a button.

To get the best out of your account, you''ll need to login and complete a few settings:

add your collection/sender address,
add your sales channel (Shopify, WooCommerce & bidorbuy.co.za) to pull orders from your store.

For questions or concerns about uAfrica, feel free to check out our knowledge base to help you get set up.

If it feels a bit lonely there, don''t hesitate to chat to us directly using the contact details below or register here to join one of our webinars!

We look forward to working with you!

uAfrica.com
012 940 1060
support@uafrica.com

uAfrica.com

IMPORTANT SUPPORT NOTICE

Please note that uAfrica customer support will be closed on Thursday, 24 December 2020 from 12h00.

uAfrica will be closing at 12h00 on Thursday, 24 December 2020 to allow our support staff to enjoy Christmas Eve with their families. The uAfrica telephone lines will not be supported and emails sent to our support address will not be attended to for the rest of the day on 24 December.

Also important to note is that uAfrica Support will be entirely email-based from 28 December 2020 until 4 January 2021. The uAfrica telephone lines will not be supported during this period. If you have any queries, please send them through to support@uafrica.com.

A reminder to our merchants that we will be closed on Christmas Day, 25 December 2020, as well as New Year''s Day on 1 January 2021.

Thank you for your patience and understanding.

We wish you a very blessed, very Merry Christmas, a Happy New Year and a wonderful start to 2021.

Copyright ? 2018 uAfrica Technologies, All rights reserved.
You received this email because you recently signed up for a trial account with uAfrica.com.

Our mailing address is:
uAfrica Technologies
PO Box 651
Menlyn
Pretoria, Gauteng 0063
South Africa
Add us to your address book

UNSUBSCRIBE

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BACK UP & RUNNING

COURIER HOLIDAY SCHEDULES

HOLIDAY BUSINESS HOURS

PLEASE NOTE:

RECOMMENDATIONS:

TOP TIPS FOR USING UAFRICA THIS BFCM

uAfrica-generated waybills are required.

Use the manifests for collections.

Check your Shipping Limit on uAfrica.

Book Special Collections with the couriers.

Select the correct service level for shipment.

Remember to insure your products.

Hope you''ve placed your stationary order!

UAFRICA STATUS UPDATE

IMPORTANT SUPPORT NOTICE

Welcome to uAfrica.com!

With your new account on uAfrica, you''ll get:

IMPORTANT SUPPORT NOTICE

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