Below is a sample of the emails you can expect to receive when signed up to scancafe.
Dear ,
A new request (231250) has been created by ScanCafe Support Team. To add additional comments to the ticket, reply to this email.
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Hello ,
Your request has been received and will be reviewed by our support staff shortly. Here is the reference number for this request: 231250.
Please use this as reference in all your future communication related to this request (via call or chat). To add additional comments to this request, simply reply to this email.
Note: This is an auto-response; so, no reply is warranted.
Regards
ScanCafe Support Team
Here is what this ticket is about.
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Hello ,
Your ticket 231250 has been set to "Solved" by our support staff. If your questions are answered/issue resolved, we'd love to hear what you think of the customer service representative(s) you worked with. However, If you have further questions, please reply to the original email and the ticket status will be automatically set to "Open.
Please rate your overall experience in getting your questions answered/issue resolved by clicking either link below :
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what this ticket was about:
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Thank You,
Customer Experience Team
ScanCafe
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Help us understand your Photo Book preferences! | ||||||
Hi! |
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Which one of these statements fits you best? | ||||||
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Please do not forward this email as its survey link is unique to you. |
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Help us understand your Photo Book preferences! | ||||||
We recently contacted you about a survey to better understand your photo book preferences, but noticed you haven't completed it. We'd really appreciate your participation. |
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Which one of these statements fits you best? | ||||||
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Please do not forward this email as its survey link is unique to you. |
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Data Name | Data Type | Options |
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Password | ![]() | |
![]() | ||
I am a new (potential) customer. (You will create a password later) | ![]() | |
I am a returning customer,and my password is: | ![]() | I am a new (potential) customer. (You will create a password later) |
Hi!
We realize that recently you were on our website, going through the order flow; however, we don't see an order in your account.
I would like to understand if there's anything in particular that stopped you from placing an order. Also, I wanted to check if there's anything I can do to help you register the order. Please share your feedback, as this information will help us improve our user experience in the future.
If you have any questions or queries, please feel free to call us on our toll-free number 1-866-234-3909 (M-F, 9 AM- 9PM EST).
Best Regards,
Jeanie C

Customer Experience - ScanCafe