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RTA webinars: Introducing RTA Web Services for refunds, bond disputes and updating your details
 

Following the successful launch of the RTA’s Bond Lodgement Web Service in mid-2019, we are now ready to launch new Web Services for bond refunds, bond disputes and updating customer details in early December 2019. This includes a digital fast track option for agreed bond refunds – an exciting new product that will enable tenants and property owners/managers to complete an agreed bond refund online quickly and easily.
 

The RTA will be presenting a series of two webinars to introduce and explain these new services.

Webinar 1 – RTA Web Services: Introducing the Fast Track Bond Refund and Update Your Details

Date: Thursday 28 November 2019
Time: 10.00am – 10.30am
Location: Online

Register your attendance.

Outline:

• How to register for Web Services
• Information you need to lodge a Fast Track Bond Refund request
• Fast tracking a bond refund
• Updating your details online Existing RTA services for managing parties

Webinar 2 – RTA Web Services: Introducing the Notice of Claim process and bond disputes

Date: Thursday 5 December 2019
Time: 10.00am – 10.30am
Location: Online

Register your attendance.

Outline:

• Disagreeing with proposed bond refund amounts
• Navigating the Notice of claim process
• Requesting dispute resolution from the RTA
• Upcoming changes to RTA services

RTA webinar: Keep your cool in summer tenancy disputes
 

Preventing and dealing with common disputes in summer
 
In Queensland’s hot summer months, we’re all trying to find ways to escape the heat. It can be a frustrating time for renters and property managers/owners alike if the air-conditioning breaks, or when the pool is suddenly out of action.
 
Join us for our first webinar for 2020 to learn about common summer-related tenancy issues, ways to prevent and handle these disputes and get tips on negotiating and finding a mutually-acceptable outcome.
 
A dispute resolution specialist will cover topics including:

• Common summer-related tenancy issues
• Ways to prevent summer disputes
• Your obligations and tips for negotiation
• Interim options and solutions

RTA Webinar: bond increases and enhancements to RTA Web Services

In February, the Residential Tenancies Authority (RTA) will introduce a series of upgrades and enhancements to the RTA Web Services – with particular focus on online bond lodgements. These upgrades have been made in response to customer and staff feedback and will make processing essential tenancy transactions online even faster and easier.

The RTA will be presenting a webinar to introduce and explain these changes.
If you have any questions or queries about this webinar, please email events@rta.qld.gov.au.

Want to view more RTA webinars? Access our webinars library online.

RTA webinar: Don’t muddy the waters – understanding water charges

We apologise for the incorrect date in our previous email.
The correct date of the upcoming webinar is Tuesday 25 February 2020, as outlined below.

Utilities form a major part of a tenant’s cost of living and are often considered as additional expenses to the weekly rent. Being surprised by an unexpectedly large water bill in a tenancy, or not having utilities for the property paid on time can cause unnecessary tension between parties, and potentially strain a great relationship.
 
As a property manager or property owner, how can you confidently pass on water charges and bills, and how do you manage expectations with tenants for on-time payment?
 
Join us for our next webinar to refresh your knowledge on the rights and responsibilities around water charging, hear practical tips on preventing and de-escalating tenancy disputes early, and we’ll show you how to apply these new learnings in a common water charging dispute scenario.

RTA webinar: Don’t muddy the waters – understanding water charges

Utilities form a major part of a tenant’s cost of living and are often considered as additional expenses to the weekly rent. Being surprised by an unexpectedly large water bill in a tenancy, or not having utilities for the property paid on time can cause unnecessary tension between parties, and potentially strain a great relationship.
 
As a property manager or property owner, how can you confidently pass on water charges and bills, and how do you manage expectations with tenants for on-time payment?
 
Join us for our next webinar to refresh your knowledge on the rights and responsibilities around water charging, hear practical tips on preventing and de-escalating tenancy disputes early, and we’ll show you how to apply these new learnings in a common water charging dispute scenario.

COVID-19 temporary changes now added. Download the latest versions.

The Residential Tenancies Authority (RTA) has released the first webinar of a new "Your questions answered" series.

Almost three-quarters of all conciliated disputes have been successfully resolved within an average of seven days.

RTA Webinar: COVID-19 changes overview

The Residential Tenancies Authority has today released a new 15-minute webinar outlining key changes for tenants and property owners and managers impacted by the COVID-19 pandemic.

RTA launches new Web Service to help
customers impacted by COVID-19

The Residential Tenancies Authority has released a suite of new forms to assist all Queenslanders to work together to ensure sustainable tenancies during the COVID-19 pandemic.

We've collated responses to common questions received from Web Services customers about how the Residential Tenancies Authority is protecting their security and privacy.

The RTA is on track to release a new Change of Bond Contributors Web Service and end-of-tenancy email in August.

Check your agreement to understand the rights and responsibilities of all parties.

Queensland tenants and property owners prove power of negotiation

The RTA has helped Queenslanders to resolve 92 per cent of conciliated COVID-19 tenancy disputes within an average of five days. Explore our latest conciliation data.

What you need to know about ending a tenancy agreement early

If you've had to re-evaluate plans and finances recently, you may be considering ending your fixed term agreement early. We explain what's changed during COVID-19.

Video: Reaching a new agreement

Watch our latest video for tips on how to negotiate a new temporary rental agreement if your tenancy has been significantly impacted due to COVID-19.

The Queensland Government has announced changes to some COVID-19 arrangements for residential tenancies from 30 September.

Queenslanders have resolved 70 per cent of all conciliated COVID-19 disputes

Queensland tenants and property owners prove power of negotiation

The RTA has helped Queenslanders to resolve 92 per cent of conciliated COVID-19 tenancy disputes within an average of five days. Explore our latest conciliation data.

What you need to know about ending a tenancy agreement early

If you've had to re-evaluate plans and finances recently, you may be considering ending your fixed term agreement early. We explain what's changed during COVID-19.

Video: Reaching a new agreement

Watch our latest video for tips on how to negotiate a new temporary rental agreement if your tenancy has been significantly impacted due to COVID-19.

Essential steps you will need to take to help make your move a success.

Follow a three-step plan to prepare for extreme weather.

Supporting the accommodation sector to assist some of the most vulnerable people in our community.

Final webinar in the three-part series responding to frequently asked questions from customers.

Essential checks before turning up the heat this winter

Plan ahead to ensure cozy, comfortable winter days at home.

Introducing the new RTA website

Delivering a digital-first and improved online experience for our customers.

Updated: RTA forms relating to temporary COVID-19 tenancy regulation

Download the latest version of all forms from our website.

RTA webinar: COVID-19 changes for property managers and property owners

Watch the new webinar outlining key changes for property managers and property owners for tenancy agreements impacted by the COVID-19 pandemic.

Updated: New videos to help tenants manage in difficult times

Tenancy Skills Institute to release COVID-19 and beyond video series.

RTA supports more than 25,000 Queenslanders through COVID-19

RTA is helping Queenslanders to resolve 88% of conciliated COVID-19 disputes within an average of five days.

Changes to COVID-19 residential tenancy arrangements are now in effect. A number of RTA forms have also been updated and removed in line with these changes outlined in the amended regulation.

COVID-19 temporary changes now added. Download the latest versions.

The Residential Tenancies Authority (RTA) has released the first webinar of a new "Your questions answered" series.

Almost three-quarters of all conciliated disputes have been successfully resolved within an average of seven days.

Learn more about our latest Web Service and updated paper forms

Ensure the safety of your rental property 

Learn what to look for in this free webinar on electrical safety.

The RTA is on track to release a new Change of Bond Contributors Web Service and end-of-tenancy email in August.

Check your agreement to understand the rights and responsibilities of all parties.

Updated: RTA forms relating to temporary COVID-19 tenancy regulation

Download the latest version of all forms from our website.

RTA webinar: COVID-19 changes for property managers and property owners

Watch the new webinar outlining key changes for property managers and property owners for tenancy agreements impacted by the COVID-19 pandemic.

Updated: New videos to help tenants manage in difficult times

Tenancy Skills Institute to release COVID-19 and beyond video series.

RTA supports more than 25,000 Queenslanders through COVID-19

RTA is helping Queenslanders to resolve 88% of conciliated COVID-19 disputes within an average of five days.

Learn more about our latest Web Service and updated paper forms

Ensure the safety of your rental property 

Learn what to look for in this free webinar on electrical safety.

RTA webinar: COVID-19 changes for tenants

Understand the key changes for tenants impacted by COVID-19.

Know the rules and guidelines for sharing your home during COVID-19.

Access the latest COVID-19 tenancy information online

Is your tenancy impacted by COVID-19? Learn more about what the new laws mean for you, download forms and resources and see if you're eligible for free dispute resolution via the RTA website.