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We''re delighted to have two expert speakers joining us on a live webinar looking at licensed properties and HMOs, one of the more complex areas in lettings & property management. Audience members will also have the opportunity to pose questions directly to the panel.

Paul Conway, the mastermind behind compliance companies HMO Services and Yuno is a leading expert in the area. He will be joined by Matt Willetts, an experienced Environmental Health Officer (EHO) within a London-based local housing authority who advocates the use of licensing schemes as a positive, useful tool for property managers, occupiers and landlords.

Topics

1. The most common complaints made by occupiers and what property managers can do to avoid them
2. Trends in licensing applications, what is the data telling us?
3. Changes in council practices in response to Covid-19

Speakers: 

• Paul Conway, CEO, HMO Services & Yuno

• Matt Willetts MCIEH, Residential Environmental Health Officer, London Based Local Housing Authority

When: 22 Oct 2020, 2 PM BST

Registration is completely free. By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Click the button below to save your seat:

As another national lockdown begins in England, we welcome two industry figures back to our virtual stage to help lettings businesses prepare for a second national lockdown.

Leading lawyer, David Smith, Partner at JMW Solicitors will give webinar attendees an update on the latest restrictions and regulatory matters, and John Paul, CEO of The Castledene Group and ARLA board member will share with us practical considerations for making a lettings business Covid-secure. Webinar attendees can also pose questions directly to the panel in an extended Q&A session as part of the hour-long webinar.

Topics

1. An overview of current restrictions
2. Operating a Covid-secure lettings business
3. Audience questions

Speakers 

• John Paul, Founder and CEO, Castledene Group

• David Smith, Partner, JMW Solicitors

When: 05 Nov 2020, 12 PM GMT

By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Save your seat for free:

We''re delighted to welcome mediation and redress specialists Sean Hooker, Head of Redress, Property Redress Scheme (PRS) and Mike Morgan, Legal Division Manager, Hamilton Fraser to our virtual stage tomorrow. The expert panel will present a masterclass all about mediation, a process that helps landlords and tenants resolve disputes outside the courtroom.

Topics

1. An introduction to mediation
2. The benefits of mediation and how it works
3. How letting agents fit into the mediation process & why they may recommend it to clients
4. Case studies: learnings from tenancy-related disputes

Speakers 

• Sean Hooker, Head of Redress, Property Redress Scheme

• Mike Morgan, Legal Division Manager, Hamilton Fraser

When: 10 Nov 2020, 11 AM GMT

Registration is completely free. By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Click the button below to save your seat:

Hi there,

Together with John Paul, CEO of the Castledene Group and ARLA Propertymark board member, we attempted to answer a question that has kept many business leaders awake: How do you build a high-performing team?

Building a High Performance Lettings Team summarises our invaluable webinar discussion with John on the process of building a high-performing team. Looking at the fundamental issues in team management, the entire process is broken down into five parts:

1. Hiring
2. Training
3. Onboarding
4. Management & Performance
5. Parting Ways

Click the button to download your free copy now:

We''re delighted to welcome mediation and redress specialists Sean Hooker, Head of Redress, Property Redress Scheme (PRS) and Mike Morgan, Legal Division Manager, Hamilton Fraser to our virtual stage this November. The expert panel will present a masterclass all about mediation, a process that helps landlords and tenants resolve disputes outside the courtroom.

Topics

1. An introduction to mediation
2. The benefits of mediation and how it works
3. How letting agents fit into the mediation process & why they may recommend it to clients
4. Case studies: learnings from tenancy-related disputes

Speakers 

• Sean Hooker, Head of Redress, Property Redress Scheme

• Mike Morgan, Legal Division Manager, Hamilton Fraser

When: 10 Nov 2020, 11 AM GMT

Registration is completely free. By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Click the button below to save your seat:

Are there more or fewer HMO applications in 2020? Who''s the applicant in a rent-to-rent scenario? What should agents and landlords do to resolve occupier complaints before they escalate to the council? In a webinar about licensed properties and HMOs, an expert panel comprising a property licensing expert and an experienced Environmental Health Officer (EHO) within a London-based local housing authority answered these burning questions and many more.

This eBook, Tales From the Frontline: Property Licensing and HMOs, summarises the insightful discussion into three parts:

1. Licensing
2. Complaints and Enforcement
3. The Future

Download your free copy now

We''ve entered a new era of customer experience (CX4.0) where businesses with a proactive approach to fulfilling customer requirements will have an advantage over those who do not. Do you know of any agencies stuck in the 2.0 era (brand), or others who may have failed to effectively leverage our advancement into the 3.0 (digital) world? 

In this 30-minute masterclass, well-known estate agency coach, Peter Knight will highlight how you can succeed in the 4.0 world, embrace change, and grow profitably in a crowded marketplace. Like all our webinars, there''ll be plenty of actionable tips that you''ll want to bring back to your agency business.

Speaker: Peter Knight, Founder, Property Academy

When: 01 Oct 2020 11:00-11:30 AM BST

Registration is completely free. By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Click the button below to save your seat:

Are you doing everything you can to stand out to landlords?

In the Ultimate Checklist for Landlord Marketing, Zoe Bywater of nationwide sales and lettings agents Belvoir provides practical tips for successfully marketing your agency and building client interest by using community knowledge.

Learn how to use components including social media, email and content to gain landlords'' attention and trust, then tick off the activities you are currently doing to determine where you can improve.

Click the button below to download your free copy now:

We''ve entered a new era of customer experience (CX4.0) where businesses with a proactive approach to fulfilling customer requirements will have an advantage over those who do not. Do you know of any agencies stuck in the 2.0 era (brand), or others who may have failed to effectively leverage our advancement into the 3.0 (digital) world? 

In this 30-minute masterclass, well-known estate agency coach, Peter Knight will highlight how you can succeed in the 4.0 world, embrace change, and grow profitably in a crowded marketplace. Like all our webinars, there''ll be plenty of actionable tips that you''ll want to bring back to your agency business.

Speaker: Peter Knight, Founder, Property Academy

When: 01 Oct 2020 11:00-11:30 AM BST

Registration is completely free. By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Click the button below to save your seat:

As another national lockdown begins in England, we welcome two industry figures back to our virtual stage to help lettings businesses prepare for a second national lockdown.

Leading lawyer, David Smith, Partner at JMW Solicitors will give webinar attendees an update on the latest restrictions and regulatory matters, and John Paul, CEO of The Castledene Group and ARLA board member will share with us practical considerations for making a lettings business Covid-secure. Webinar attendees can also pose questions directly to the panel in an extended Q&A session as part of the hour-long webinar.

Topics

1. An overview of current restrictions
2. Operating a Covid-secure lettings business
3. Audience questions

Speakers 

• John Paul, Founder and CEO, Castledene Group

• David Smith, Partner, JMW Solicitors

When: 05 Nov 2020, 12 PM GMT

By registering you''ll receive the recording and any reading materials from the masterclass even if you can''t tune in for the live broadcast. Save your seat for free:

Boiler-related issues have consistently been the most reported type of repair requests during winter. With risks of carbon monoxide poisoning and low temperatures caused by faulty boilers, getting tenants to detect faults now can save you a lot of headache in the coming months.

Use our Tenant''s Guide: Autumn & Winter Property Checklist to send a digital or printed flyer with your logo and prevent heating emergencies:

• Customise the checklist with your own logo and details
• Educate tenants on simple heating and plumbing maintenance
• Remind tenants about their property maintenance responsibilities