This site did not show evidence of storing passwords in plaintext.
This site does allow secured connections (https)
This site did show a clear way to unsubscribe from their emails
This site does verify your email address.
Membership Emails
Below is a sample of the emails you can expect to receive when signed up to Fever Bee.
My name is Hiewwaiy and I�m a community manager at Infoland, a B2B software company in the Netherland. Our community is quite ��young�� (we have launched it a year ago). Our biggest challenge is how to create a valuable community platform to ALL of our customers, as they come from diverse branches. We have customers working at hospitals, but also customers working in the food and utility branche �
1
1
Read More
�
Managing Communities
July 11
Choosing and crafting a community's voice?
Christina Roosen
christinaroosen
Hello everyone! I�ve just become the community program manager for an existing community that�s been neglected for the last year or so. It�s customer service and support focused, and in the technology sector. It�s an exciting time, because I get to plan a nearly ground-up rebuild of the community vision, mission, user experience, and engagement strategy!
0
0
Read More
�
Managing Communities
July 10
Community launch
Saddam Hussain
saddam_2253
Hi Team
I would be grateful. If some one can help me few newer ideas and practice in the launch of the community. I am looking for any previous topic discussed here or new about complete launch details. I am new here
0
0
Read More
�
Managing Communities
July 11
Job Description for a Super-User Team Leader
outofthebox
Hi friends,
Does anyone have a JD for the responsibilities of a staff member on a community team whose primary work is to build super user communities? Many thanks in advance to any specifics!
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
I�v been heading the community marketing group in the Game Publisher in Japan as a Senior Manager.
2
1
Read More
�
Collaboration & Knowledge Mgmt
July 3
Business plan templates
outofthebox
Hi friends, does anyone have a business plan template for an external community and/or intranet they can share? If so, please provide a link or send via PM. I gladly promise not to reshare it in any way. I�m only looking for frameworks that I can adapt for my own context.
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Discourse platform design: open community vs. gated content
Mathis Stolz
msworkpath
Hey community, I have a question regarding a closed vs. open design of a discourse platform.
About us:
We are a SaaS company offering an enterprise platform that enables organisations to work as a network of self-organized autonomous teams (including agile, OKRs).
2
5
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
For those of you that run a super user or an ambassador program, how important do you consider it to have a specific section on your platform for your super users? By this I mean a section on your homepage where the names, activity and expertise are displayed.
2
2
Read More
�
Managing Communities
July 22
Bots versus Human communication: When and why
Ryan Paredez
iamryan
I�m fairly new to this community and logged in recently and noticed I had a PM from a bot that ran me through a little tutorial if you will.
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Currently, I provide monthly webinars to our new members to educate them about the site�s navigation and features. I�m curious as to how other people welcome and educate their new members. Have you done webinars/tours? Videos on the site? Guides? What has seemed to work best for you?
1
6
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Tell us about your work here, you might be surprised just how much great advice you get.
We ask every new member to take just one action when they join. We want you to tell us what brings you to FeverBee. What's the biggest challenge you face? What can others help you with?
You're in!
Welcome to FeverBee, there's just one thing you need to know.
Welcome to FeverBee!
Your username is: and password:
A brief summary since your last visit on June 18
�
Since your last visit
2
1
9
New Topics
Unread Messages
New Users
Popular Topics
Persuasion & Gaining Support
July 23
Leading Community Managers out of the engagement trap
Andrej Raider
Andrej_Raider
Hi everyone,
I just finished reading The Indispensable Community and it made me reflect on my current situation, which I would like to share with you.
8
4
Read More
�
Managing Communities
July 27
Street Medicine Practitioners Community
Ray Norris
rayjnorris
Hi All - My First Post here �
I am starting a Street Medicine Community where Street Medicine Practitioners have a place to go to discuss everything Street Medicine, get help, learn how to get started, etc.
2
3
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
What are some of the pain points managing your community that technology could solve?
Siavash Mahmoudian
siavash
As a community manager, what are the things you do every day that you think technology could help you with but it�s not?
0
0
Read More
�
Managing Communities
July 30
Consumer reviews
Liz Crampton
lizcrampton
Hi all! We manage consumer reviews in our Community team (Amazon reviews for Product, Google Play for app reviews etc) and we�re looking at calculating RoI for this.
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Have you done sentiment analysis on your community's content? Was it helpful?
Siavash Mahmoudian
siavash
As a community platform provider, recently, we got a request from a few of our customers for content sentiment analysis as well as deeper content analysis in the community manager dashboard.
1
0
Read More
�
Managing Communities
August 9
Something appears to have broken here
Richard Millington
richard_millington
Not quite what what�s happened here yet. Give me a day or two and we�ll get it fixed.
Sorry about this�
3
3
Read More
�
Platforms & Technology
August 12
SPAM blocking
Lacey Horta
lacey_ccs
What platform do you run your community on and what SPAM blocking features does it have?
0
1
Read More
�
Managing Communities
August 12
Sense of Community 2019
Liz Crampton
lizcrampton
I have found multiple related threads around SOC but they�re all from 2015 or so - is this still a good/relevant industry benchmark? Wondering if there are any other/newer measures that communities are using these days @richard_millington or any data buffs?
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Question: Onboarding Process For An Offline Community
Amir Noureddini
amir_noureddini
Hi friends,
I�m forming a B2B community for our company:
Users of our product: Employees (salespersons) of the partner companies.
Who we need to ultimately satisfy: Partner company CEOs.
1
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
So I run a community for a Telco here in Brazil and, though we have over 150k registerred members, the majority of new registers come, ask a question and never come back not even for a disclosure purpose.
We are aware of or platform limitations (currently running on vBulletin 4.2.5) regarding authomatizing answers to be delivered also via e-mail and other mechanicals we could apply with a better/more up to date platform.
The thing is - we are growing on superusers (last October, when I started at this project we had 27, nowadays they are close to 130 monthly) with gamification and rewards, but those starting 27 are sttuborn creatures ready to go full troll mode everytime we change layout/rules/etc.
So, to wrap up, I have a couple of questions I need advice:
1- should I clean up my registerred users base and clusterize everyone that�s left and measure if this is a good way to convert inactive users to superusers? or
2 - should I leave the user base as is and clusterize only new registers in order to reduce churn just from here on?
0
2
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Creating an online community with varying membership/access levels
Alice McDonnell
alicemcdonnell
Hi everyone,
I�m in the planning stages of an online community and need to have varying levels of access for three different audiences. Some will be open access and others will require login.
0
2
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Dealing with infuriated members - when they forget that they have an account
Marta Campabadal
macat
Hello!
I�d like to get your opinion on something that has happened recently in our community. I manage a platform with over 200 online communities for people living with rare diseases worldwide.
0
2
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Freelance Community and Social Media Manager needed at Better Century
Tom Beckett
bettercenturytom
Hi,
Hope it�s OK to post a job we�re advertising at Better Century. We are also looking for a small amount of consultancy support for strategy so PM me if you think you can help!
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
If you�re just joining us, be sure to read this topic first.
To kick things off, please share your accelerator goals for October. You can set your October goals by heading to www.feverbee.com/accelerator (click �return to your profile�). Then browse the tabs and select your goals per below:
0
0
Read More
�
Coaching
September 30
I�m at the very beginning
cdb788
In my current business, I work with a lot of coaches with specialties in education and career. Various kinds of teacher, parent, school coaching as well as leadership, business, career development coaching. A little bit of wellness mixed in as well.
0
1
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
One of the first things I�ve picked up from the community @Accelerator tool is very few people do much with their data besides sending it to their boss in reports and hoping the metrics went in the right direction.
7
12
Read More
�
Platforms & Technology
October 1
How much do companies spend on an average every month to keep a vendor platform?
Sangeetha Menon
sangeetha_menon2018
Hello All,
I am relatively new to this community and would like to understand the average cost involved in managing an �out of the box� community platform sourced through a vendor.
4
3
Read More
�
Coaching
October 4
Finally getting serious: my October 2019 FeverBee Accelerator goals
Joel Zaslofsky
JoelZaslofsky
Hey fellow Accelerator participants!
After filling out the self-assessment of my current community skills (which was wonderfully designed Rich!), I�m weakest in strategy. That�s really no surprise because I�ve done little to take all the knowledge in my head about community strategy and convert it into action.
0
0
Read More
�
Platforms & Technology
October 7
Any relation to forumbee.com
David Silvernail
dvsDave
Looking for something totally unrelated to forums, I found a reference to forumbee.com, a community discussion platform.
1
1
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Hey everyone (especially the @INDISPENSABLES group!)
As many of you know, I�ve recently signed my first professional book contract (with Pearson).
4
3
Read More
�
Platforms & Technology
October 14
Code template of Feverbee's interactive banner?
Cees de Kort
flyingdojo
Feverbee community,
After reading the indispensable community and its chapter on modeling/guiding a member�s first steps in the community through requesting for input into it, I�m looking into creating the same functionality in my banner as the Feverbee community has. I�m fully behind the idea and it�s reason. I got some coding skills, but there is still much to be learned on this front.
12
4
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Change management - how to tell your community you're transitioning to a new platform?
Emmah Schramke
ejs1026
I need to help crafting the initial message to my community about the upcoming transition. If anyone could share examples of communications they used or have seen, I would really appreciate it. I�m also trying to figure out how many additional posts I need to have about this as well.
3
5
Read More
�
Platforms & Technology
October 25
Private forums- could use some help
Melissa Jenkins
Breastcancer_org
We want to build an option for Private Forums. Our platform is custom as of now, and could really use advice from others who are using different platforms. Thanks in advance!
1
3
Read More
�
Platforms & Technology
October 28
Gamification with physical rewards
Scott Carmichael
itsmescotty
Anyone here ever built a gamification system with physical rewards? I�m interested in feedback from members who have gone beyond just presenting badges and status levels and started providing actual gifts in exchange for their site actions.
0
0
Read More
�
�
Popular Posts
�
Sorry for bumping an old thread, but I figured that I�d provide an update on progress here.
We finally received our database dump from Jive, only to realize that is was entirely lacking any documentation and didn�t actually work right. There have been so many different versions of Jive, that Jive themselves were confused about the version, once pointing me to a totally different Jive company (yes - they split in half at one point, with both companies selling �Jive�� I consider this a very expensive lesson on SaaS with closed protocols and data storage.
Scott Carmichael
itsmescotty
Anyone with experience migrating a Jive forum to something new?
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
I�m new here hence i want to know if there is any rules that needed to be followed in this community. Is there any consequences for breaking the rules?
0
1
Read More
�
Platforms & Technology
October 30
How do you become a member?
Azwana Azman
ai_azwana
Obviously i did not know that this web is exist before. Suprising there�s a lot of members here. Mind sharing how do you become a member in this communities? As for me it was a recommendation from my lecturer. And what requirements must be met to become a member?
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Best Advice for Managing Up & Setting Expectations For a Community Launch
Colin Campbell
cscamp07
I was just talking with @richard_millington on LinkedIn and realized I should put my question to the whole community of pros here.
3
7
Read More
�
Collaboration & Knowledge Mgmt
November 7
What do you compare in your community?
Joel Rangelle
joelr
Do you offer any spaces, tools, or benchmarks for comparison on your CoPs? I really liked the topic from Richard a couple of days ago about the Power of Comparison:
0
0
Read More
�
Forum Support
November 7
Accelerator announcement shows to everyone
Joel Rangelle
joelr
FYI the Feverbee Accelerator program announcement shows to everyone, myself included, which is confusing.
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Building open communities and businesses to bridge the skill gap
Osioke Itseuwa
sprime
For the past 9 years I have been looking at how communities can be leveraged as a tool for learning complex skills. This started during university where I hardly attended lectures but used peer to peer (course mate to course mate) interactions to learn course materials. Back then I didn�t know this was what it was called, I just knew learning from lectures was hard and confusing.
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
So I�m pretty certain my community members are motivated by status. Trying to identify the best way to tap into that but having trouble coming up with anything that isn�t traditional gamification.
6
6
Read More
�
Managing Communities
November 19
Archiving forum content
Liz Crampton
lizcrampton
Hi everyone,
Do you archive your community content regularly, and if so, what criteria do you use?
We�re looking at archiving some older support content to keep the forums up-to-date and reduce overwhelm with so many search results but don�t want to archive any old content that is still useful (and hit our SEO). I�m thinking of basing archiving on anything > 3 years old with zero recent comments or even views.
1
1
Read More
�
Managing Communities
November 21
Video Content Research
Hugh Carr
hughcarr
Hi everyone!
We�re considering developing some video content for our Community to act as tutorials for some of the more advanced features of our product. Our experience with video content has been mostly through sharing, but we�d like to create some homegrown content that is native to our community.
1
1
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
I just got back from the biggest convention in my community�s industry and had some great discussions with some really smart people. In trying to identify why weren�t getting the engagement we used to, we were having trouble pinpointing the reason. WE have a solid core of really great members in our community and tons of traffic. Over the weekend, we realized what the issue was. Our community doesn�t have enough challenges to sink their teeth into.
0
2
Read More
�
Managing Communities
December 2
User encouragement
Lara Liddell
lliddell
Hey all,
Building a community for architects that have to go through a rigorous set of exams called the ARE. In this, it is very common for them to fail at least one of the six divisions and many users beat themselves up over it.
2
4
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
I�m the CM of a very technical community (i�m not a very technical person). The way our community forums are set up are (from what I was told) based on org structure, and was done years ago.
6
2
Read More
�
�
Popular Posts
�
As a technical person, that question is really nebulous.
My first thought is why aren�t you asking them? That is the easiest way to get some good ideas.
remah
Restructure forum topics
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Hi, how can community be a fundable priority vs. the incredible reach of social media? OR - do you find that your communities have a comparable audience to your organization�s social media channels?
5
5
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
Need help on wording: building a 'trap' to capture users?
Joel Rangelle
joelr
What would you call this: building a best-in-class resource, database, or content repository in order to capture users (with the goal of converting them into engaged members)?
2
4
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
�
Since your last visit
1
1
5
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
January 14
Engagement from "time poor" members
Lara Liddell
lliddell
Hello,
I�m struggling with getting members to engage outside of when they have a problem/question that they need help with. Our community is for architects that are preparing for taking an exam that grants them licensure, and vast majority of the time, they�re incredibly busy.
4
5
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
�
Since your last visit
2
1
7
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
January 18
When did you know your community hit the 'Next Level'?
Joel Rangelle
joelr
I was reading the latest article by Richard on Latest Question vs Latest Activity (https://www.feverbee.com/latest-question-activity/?mc_cid=df283b8a24&mc_eid=bf469e57da) and the last line really stood out to me:
0
1
Read More
�
Managing Communities
January 17
What content do you cross-post to your complimentary social network accounts?
Anton
meglio
Cross-posting my question originally posted at Discourse Meta, as I now realized it is related to all forums, not just Discourse-based ones:
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
�
Since your last visit
1
1
19
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
February 3
Why have subgroups?
Michael Johnson
michael_johnson_1
What problems do your subgroups solve? Why do you have them within your community?
We are in the process of reimagining our community subgroups and retooling their technical functionality. In this process, I want to check and see what other experiences are out there and make sure we are considering all options. For context, I manage an online community of practice. Our subgroups have both online and offline elements (meetups, events, etc.).
0
0
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
�
Since your last visit
3
1
9
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
February 4
How with internal newsletter engage developers to be more active in Community?
Laima Vainina
laimavai
Hi there!
Does anyone have experience with creating internal newsletters and could share some tips?
I�m in charge of creating a monthly internal newsletter about the things that happen around our Community. The goal for this is to inform other colleagues, especially developers and Product Managers to make them more active in our forum and help to answer technical, product-related questions.
I was wondering maybe someone has experience with this and could share insights, tips, and tricks, etc?
3
3
Read More
�
Platforms & Technology
February 4
Any HIPAA and WCAG compliant community platforms?
Mark Schwanke
MarkSchwanke
Is anyone familiar with any community platforms that are HIPAA and WCAG compliant?
ZenDesk can be HIPAA compliant apparently but not sure about WCAG.
1
4
Read More
�
Managing Communities
February 4
Business goals vs Community engagement in a Support Community
Danvers Breedon-Jones
danvers
Hey folks
I�m a Community Manager a SaaS product and we�re still pretty new (soft launch in September).
1
1
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
�
Since your last visit
1
1
24
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
February 21
Data retention/GDPR
Ellen Bergdahl
lenstar
Hey everyone,
First time posting here, though I�ve been what we�d all call a �lurker� for a little while now. It�s great to see so many people sharing their experiences and solutions!
1
3
Read More
�
�
�
This summary is sent from FeverBee Experts when we haven't seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
1
1
5
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
March 12
Increasing engagement with Monthly Community News article
Laima Vainina
laimavai
Hey guys,
Does anyone have experience with creating monthly news articles for your community where you are gathering all the most important information for the previous month?
If so - what is your engagement, how your community perceiving this? Is it increases overall engagement or no? Here is my latest news article about my community.
What do you think is good and what is bad there? Feedback on anything will be helpful!
It could be great to see what you guys are doing, what is your strategy regarding community news?
0
1
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
2
1
8
New Topics
Unread High Priority Notifications
New Users
Popular Topics
Managing Communities
April 9
Would Anyone Like To Lead FeverBee Experts?
Richard Millington
richard_millington
Hey folks,
As some of you have noticed, I haven't been very active here over the past year.
I'm working on a 3rd book, I've got several clients and course participants to support, and have been travelling a bunch (until recently) for various speaking events etc.
5
7
Read More
?
Managing Communities
April 13
How do you calculate the ideal number of champions your community should have?
Vera Tiago
veratiago
Hi everyone,
are you targeting to grow the number of champions (superusers, external ambassadors, MVPs, etc) as your community grows? How do you calculate the ideal number of champions your community should have?
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
1
1
17
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
March 2
To allow or not to allow video?
Jordan Dayton
jordan_dayton
I've built and managed 4 communities for software startups, using Jive-x, Telligent, Discourse, and Higher Logic. With their millions of dollars of funding, they often had a mentality of "money isn't an issue." just do what it takes to make it work and create the best customer experience.
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
In a perfect world, you could hire all the community help you need to build your community.
In the real world, things are a lot trickier.
You might not have the budget or ability to hire the team you want.
You might only need staff for a short amount of time or certain periods of the week.
You might just want specialist expertise on a particular project.
For the last couple of months, I've been listening to many of you describe exactly these problems.
We''ve even collected and published data showing exactly what happens when you do or don''t have a great community team in place.
(click here if image doesn''t show above)
So today, I'm going to do something about it...
Get FeverBee To Help Moderate, Manage, Or Lead Your Community
Beginning today, you can hire FeverBee to help you build and manage your community.
Whether that's just a few hours a week to assist your current team, manage your entire community, or simply take on a specific aspect of the community, we can probably help.
We'll design our help to suit your needs, but you can click here to get an idea of how we can help.
What Makes FeverBee Different?
There are already some great community management companies out there, so what makes FeverBee any different?
Two things...
Extreme flexibility. Your needs change frequently. So we won't lock you into long-term contracts. If you need more support, we'll provide it. If you need less, we can downscale quickly too.
No inexperienced staffers. We're not going to get inexperienced junior staff members to manage your community. We benchmark every community manager by skill level using our Community Skills Accelerator. You can see the exact skills of anyone who works in your community.
"This all sounds jolly good Rich, so what's the catch?"
The catch is simple, we're going to charge a little more than others do.
By my reckoning, around 15% more than other companies out there today.
In exchange, you won't be locked into long-term commitments nor have inexperienced community managers doing the work.
If you want more information (rates, details etc..), click here.
And if you want to have a direct chat and see if we're a match, simply reply to this email.
Learn More About Our Community Support
p.s. We''ve recently created and published a lot of free resources to help you grow and manage your community, you can grab them all here (make sure you sign in first!).
p.p.s. I recommend you read this full thread especially this post to see the impact community manager''s make.
Thanks,
Richard Millington www.feverbee.com
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list
A brief summary since your last visit on June 18, 2019
?
Since your last visit
1
1
13
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
March 11
What percentage of your community visits are from mobile devices?
Siavash Mahmoudian
siavash
I was wondering what percentage of different types of communities are from mobile vs desktop and tablet.
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
(note: This is the final week to sign up for our Community Management courses).
Discover what makes your community indispensable
Two of the most common community strategy problems to solve are:
1) Figuring out what will make your community indispensable to your audience.
2) How to align everything you do to deliver this value.
If you''re not getting the level of participation you want, it''s usually a failure on one or both of the above.
In this email, I want to share how we think these challenges.
What Makes A Community Indispensable?
Indispensable means 'absolutely necessary'.
It means that if your community did not exist, your members would suffer.
To be indispensable, you need to offer members value they would suffer without and they can only gain from your community.
To be indispensable, you need to see your community for what it really is and not what you hope (or hoped) it would be.
To be indispensable, you usually need to focus on one value that matters (you can expand later).
I wrote an entire book about this two years ago. You can find a summary in this video:
4 Types of Indispensable Value
Indispensable value comes in one of four flavours:
1) Mutual Support
If people have lots of questions, your community can be the place to get answers.
But answers alone isn''t indispensable. People can find answers via search engines, asking friends, or reading the documentation.
To be indispensable, your community needs to be the best place in the world to get answers.
This usually means delivering better, quicker, or more empathetic answers.
Sure, you can try and do all three. But it's usually best to pick which your members cares most about and focus on that.
2) Exploration
Learning and sharing with others can be indispensable (if it''s done well).
In these communities, people proactively share what they're doing to help (and get feedback from) others. Communities of practice, customer success, ideation, and most hobbyist groups are often good examples.
In these communities you need to push into the cutting edge of your field and establish truth.
You need to find a way for people to easily document what they learn and for others to easily discover these learnings.
3) Influence
Communities can provide members with an indispensable sense of influence.
Communities can make members feel respected, appreciated, and provide members with a sense of impact they can't get anywhere else.
Sometimes this means members working together to change something for the greater good. Sometimes it's members individually feeling they have unique access and influence within the organisation.
4) Belonging
Finding a group of people where you can truly be yourself, express how you really feel, and know others accept you for being exactly who you are is indispensable.
Very few communities truly create a powerful sense of community. But when it happens, it provides a feeling that we can't get from anywhere elsewhere.
* * *
If you're not getting the level of participation you want, there is a good chance you haven''t uncovered what your members find indispensable.
Creating The Indispensable Community
The next step is to align everything to match.
If your indispensable value is support, you might work to get more staff involved in answering questions, nurture superusers to reduce response time, train volunteers to deliver empathetic responses, and highlight questions which need responses.
If it's exploration, you might nudge people to share their recent discoveries, encourage others to give feedback, prune the bad material and drive more attention to the best.
If it's influence, you might work internally to give members a say in how decisions are made, provide direct feedback and access to staff members, and create opportunities for members to have rising levels of access and permissions.
If it's belonging, you host plenty of real-time events and activities, encourage off-topic discussions, create a shared history and work on integrating newcomers quickly.
This is a simplistic summary, but you get the idea.
Whatever your indispensable value is, you need to commit the majority of your time and resources to delivering it.
That''s what a great community strategy helps you to do.
Upgrade Your Community Strategy Skills
Being strategic means cutting out most of these tasks and only working on the few which have the potential to drive results - the kind which make your community indispensable.
During our Strategic Community Management Course, we're going help you identify what your members find indispensable and select the handful of tactics to match.
These courses will give you the systems, strategies, approach, tactics, and the exact resources/templates we've used to help 280+ organisations launch and scale successful communities.
These courses will help you:
Develop your community strategy from scratch.
Ensure your community delivers maximum value.
Align all stakeholders to the common goal.
Build a technology roadmap, budget your community, and overcome risks.
Give you the exact languages and templates to develop your community.
Build member personas and onboarding journeys.
Engage members in an advanced, persuasive, way.
After training community professionals for almost 9 years, I truly believe every community needs a highly trained professional to thrive - and training is the best investments you can ever make in your community.
Signups for Strategic Community Management & Psychology of Community are open now for $750 each.
You can also sign up for both courses for $1100 USD.
Thanks,
Richard Millington www.feverbee.com
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list
View this email in your browser
Hi Wayne
Despite having more data at our fingertips than ever, too many of us are still running our communities as if we're in the digital dark ages.
We use hunches and opinions over data and evidence.
Over the past couple of years, FeverBee has been steadily building a large dataset of communities to uncover what actually drives the highest levels of engagement within a community.
Next Thursday (18th Nov), at 1pm EST (6pm GMT), as part of the Vanilla Conversations event (35+ great speakers), I'll show you data-backed tips to drive the maximum level of engagement in your community.
You can sign up for the whole event:
Sign up To Vanilla Conversations - 2020
I'll be guiding you through our data to answer a range of common questions.
Want to know if you or your members should start discussions? I'll tell you.
Want to know what type of content and activities drives the best results? I''ll share what our data shows.
Want to know the exact length a post should be, how quickly to respond, or what kind of engagement you need? I'll share this information too.
This is going to be one of the most tactical sessions we've ever done. I hope you can join us.
Thanks,
Richard Millington www.feverbee.com
p.s. If you want to learn more about the business of community, listen to this podcast.
p.p.s. If you haven''t already, check out our list of top brand communities of 2020.
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
Understanding what members want
View this email in your browser
Hi Wayne
Here''s an important lesson from our consultancy work.
Almost everyone has a bias towards ''big projects'' over improving their engagement skills.
Yet we''ve consistently found we can increase participation in most communities simply by improving how we engage members in that community.
We cover this in depth as part of our Psychology of Community course (launching Oct 19), but I want to show (with data) why this is so important.
Take a look at this graph:
This is data we scraped from hundreds of communities.
This graph shows that the speed at which you respond to a member''s first post has a HUGE impact on whether they will participate again.
After about 18 hours, the odds on someone ever participating again drops precipitously!
Yet instead of zeroing in on this precise area of improvement, many people start a big platform change or launch some other costly, time-consuming, initiative to increase participation.
How You Respond Has A Big Impact Too!
If you want people to participate more in the community, you have to take every interaction as an opportunity to improve how they feel about the community.
This means delivering the best possible respond to every single question (and setting these as standards for your team and superusers).
This is one video from our course explaining some core ideas here.
If you were to benchmark your last 3 responses to see if they met this standard, I bet you would fall short.
It''s an easy improvement win and will significantly increase the retention rate of community members.
The Kind of Questions That Matter
There are countless other easy wins to increase engagement right now.
Let''s imagine you''re trying to get more responses to discussions.
As you can see here, posting the discussion as a question in the subject line has a clear impact.
Likewise, as this chart shows, whether you phrase the question as a ''how'', ''what'', ''when'', ''why'', or ''where'' has a big influence upon the number of responses you''re likely to get.
Even the length of the subject line matters!
You can see here that there are two broad peaks between providing enough information for asking to know what the question is about and providing so much information that specialists can jump in and reply.
Learn The Psychology of Community
These are just a handful of examples to show how psychology and data combine to reveal best practices for creating the best possible community experience.
The great thing about best practices like these is they''re sustainable.
Once you learn them, you can use them to increase engagement and improve the experience of any community you ever work on.
You don''t need to constantly look for a costly, time-consuming, project to shows results. You simply need to invest in learning the psychology of community and how to apply it.
People who understand the psychology of community have consistently achieved terrific results without needing a ''big project''.
"Our community was 2,000 people before we started using FeverBee principles. We just crossed 12,000 this month"
Robbie Poe, COO, Amelia Aesthetics
Enroll in the Psychology of Community Course
On October 19th, we''re relaunching the Psychology of Community Course.
This video explains a little more about the course:
If you sign up, you''ll get:
Access to our video library of course lessons.
Live sessions hosted once a week.
Weekly assignments to apply the principles of psychology to your community (and get feedback!)
Access to a private community of peers.
Access to the community accelerator.
Direct feedback and support on your community efforts.
Most importantly, you''ll learn (with others) the principles you can apply to create the best possible experience for your community members.
You can click here to sign up for the Psychology of Community Course (or sign up for both this and Strategic Community Management at a 35% discount!)
Thanks,
Richard Millington www.feverbee.com
p.s. Here''s an older video of fun social psychology techniques.
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list
Courses and Resources
View this email in your browser
Hi Wayne
Two quick things today.
First, I''m going to share some information about our relaunched community courses.
Second, I''m going to share some of my favourite community building tools and resources.
Relaunching Community Management Courses (Oct 19)
We've now re-opened registration for our Strategic Community Management and Psychology of Community courses (you can sign up for both for a 36% discount).
These courses will help you.
Learn how to use data to make the right decisions for your community.
Present the business case, get colleagues aligned, and build support for your community.
Use proven principles from psychology to drive maximum levels of participation.
Create a compelling community vision and turn the vision into use cases and tactical actions.
Optimize your community platform for more engagement.
Design systems to convert newcomers into regular community participants.
Build a powerful sense of community among members.
..and a lot more.
The courses include the resources, techniques, and routines we use to help our own clients achieve terrific results.
The new semester will begin on October 19th.
p.s. If you can sign up this week, you can use the code ''1week'' to get a 15% discount.
Useful Community Building Resources
There are plenty of tools and frameworks out there, here are some that have proven consistently useful in our work.
1) Smaply. This is a great tool for creating user journeys for community members. You can find our example template here (and this is worth some time).
2) Community Skills Benchmarks.If you want to benchmark yourself or your team, this might help. You can also use our accelerator tool.
3)Community Roadmap Template. It helps to have a template to start from when building out a simple roadmap.
4)Community Risk Analysis. You can''t stop every possible threat, but you should be able to identify the overwhelming number of them.
5) SEMRush. A handy tool that will help you identify the kind of content needs and questions your audience wants answers to. Make sure you review several related keywords too.
6) Community Assessment Framework. A tool we use at the beginning of most client projects to assess how a community is doing today compared with best practices.
I hope you find some of these as useful as I have.
Communities Need Highly Trained Professionals
I believe every dollar invested in training a community manager pays dividends many times over.
Ultimately, communities need highly trained professionals to thrive.
If you want to raise your game (or the skills of your team), sign them up for our Strategic Community Management and Psychology of Community course (or both!)
(and use the code ''1week'' to get a 15% discount - for this week only).
Thanks,
Richard Millington www.feverbee.com
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list
A brief summary since your last visit on June 18, 2019
?
Since your last visit
2
1
8
New Topics
Unread High Priority Notifications
New Users
Popular Topics
Platforms & Technology
April 30
Has anyone used Buddyboss.com for building an online community? If so, what has your experience...
Ani Harish
ani871
Hello Community,
We are in the process of setting up a community for founders and have been looking at buddyboss.com for building the online community. It integrates well with a Wordpress site and allows us to form groups and offers integrations that we kind of like and will serve the community we are creating. It checks most of the boxes we have in mind
1
2
Read More
?
Collaboration & Knowledge Mgmt
May 6
Post-Covid19 Strategies
Joel Rangelle
joelr
Related FeverBee article: https://www.feverbee.com/covid-19-communities/?mc_cid=3d0d29cadf&mc_eid=bf469e57da
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
I browse a lot of large communities wondering what their strategy might be.
Sometimes the strategy is obvious.
You see the strategy reflected in the simplicity of design, the features of the platform they prioritise, the messaging and motivational appeals they use throughout the site, the content they create, the events they host, and what superusers are asked to do.
You see where the community is positioned on the organisation's site, how they direct traffic to the community, and the specific behavior they're clearly trying to change.
You see it in how they collaborate with, support, and add value to the broader community ecosystem too!
Everything is aligned and working together towards the same direction.
Sadly, most community efforts look more like this...
More often though, you see a collection of different ideas implemented at different times without a central thread that unites all the efforts.
You see messy community websites packed with every possible feature with little thinking given to what should be prioritised and why.
You see communities spread across multiple platforms - many which lack a clear focus and purpose - often competing with each other for their audience's attention.
You see communities which compete (often badly) with communities created by fans and fail to add value to the ecosystem.
You see superusers asked to do everything the community team can think of instead of a tiny number of activities really well.
You see different messaging on different pages and a community team that's overwhelmed executing dozens of tactics at once instead of the 5 to 7 tactics which really make the difference.
This isn't just a grossly inefficient way of developing a community (you're probably wasting 50%+ of your time if you're in this category), it's also a confusing and poorer experience for community members.
This doesn't happen by neglect, it happens by a community evolving through the efforts of multiple people with different priorities over many years.
When your nose is to the grindstone trying to keep things from falling apart, it's hard to step back, set a clear direction, and build an efficient, resilient, structure to get there.
Breaking Down A Community Strategy
Putting together a community strategy isn't a secret.
You can see our step by step process here:
Strategy is about setting priorities at the expense of other priorities.
Strategy is about getting everyone on the same page and agreeing on those priorities.
Strategy is about doing deep research to uncover not just what members need, but what they find indispensable and aligning your actions to it.
Strategy is about zeroing in on the specific emotions to drive the behavior change you need and telling a consistent story that provokes that emotion on every page of your site.
Strategy is about allocating your limited time and resources to have the maximum impact.
Strategy is about having an agreed roadmap for platform development which is fully costed and evaluated.
Strategy is about knowing your risk factors and having a plan to mitigate them.
Strategy + Psychology = Great Results
Amazing things begin to happen when you have a clear community strategy and understand the psychology behind successful communities.
Combining the two is how we've helped our clients and course participants get results.
It's how one participant rethought their efforts and grew their community rapidly from 2,000 to 12,000 members.
It's how another participant revived a failing community and increased participation by 300%.
It's how we help some clients increase participation by 400% and others scale from hundreds of thousands to millions of members.
It's how we can double participation in a superuser program by removing the majority of members.
It's why one of our clients, Geotab, lists the January launch of their community as one of the most important events in their company's history.
Strategy even guides how we help clients improve the design of their homepages.
You can keep doing what you're doing today and hoping for incremental increase, or you can take some time to develop a world-class community strategy.
Upgrade Your Community Skills
On Monday, the final semester of our community courses begins and I'd love you to join us.
Our Strategic Community Management Course will not just help you develop (or revamp) your community strategy, but get you thinking more strategically about everything you do.
It will help you zero in on the things that really matter, focus on your big wins, and get everyone (and everything) aligned to achieve the best results.
We're also going to equip you with the same templates and resources with our own clients.
Learn the details of our Strategic Community Management course
Our Psychology of Community Course will help you understand what members really want and how to deliver an incredible community experience.
You're going to learn the best techniques to research members, attract superusers, and infuse principles of psychology to improve everything you do.
We're going to challenge you to change how you communicate and engage members, how you build a powerful sense of community, and build complete user journeys from scratch.
Signups close on Monday, I really hope we''ll see you on the inside!
Thanks,
Richard Millington www.feverbee.com
Strategic Community Management
$750
Enroll
Psychology of Community
$750
Enoll
Discount rate for both courses
$1100
Enroll
Group rates available upon request.
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
View this email in your browser
Hi Wayne
I spent much of the summer browsing through just under a thousand communities to create a list of the very brand communities today.
Some of the factors we looked at included:
The quantity and quality of participation.
Time to first response
Structure of the superuser program
Design of the site
...and plenty more to identify the top 10 communities in 14 categories.
If you want to see who makes our list of top communities, click here (no email required!)
Click Here To Discover The Best Communities of 2020
Free Webinar: What Makes A Community Great?
On Friday Nov 6, I'll also be hosting a free webinar deconstructing the factors and criteria we use to identify great communities.
And you're invited!
During the webinar I'll share:
Benchmarks in how we evaluate communities and make recommendations for clients.
What makes the best communities stand out from other similar communities.
The common mistakes to avoid in design and management of communities.
Practical actions you can use from some of the top communities today.
The kind of resources you need to reach each level.
Where to spend your time for the biggest impact.
The goal of the webinar is to equip you with some simple tools and knowledge to take your community to the highest possible level.
To sign up, click here.
Click here to sign up for the webinar
I hope you find our list of top communities and the webinar useful.
Thanks,
Richard Millington www.feverbee.com
p.s. If you want to learn more about the business of community, listen to this podcast.
p.p.s. I also recommend learning about the community strategy deficit.
Copyright ? 2020 FeverBee Limited, All rights reserved.
You are receiving this email because you opted in at our website.
Our mailing address is:
FeverBee Limited
1314 New Providence Wharf
London, E14 9PJ
United Kingdom
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
1
1
9
New Topics
Unread Messages
New Users
Popular Topics
Managing Communities
March 26
How do you score/weight engagement?
Alexa Kempton
akempton
I'm curious to hear how others score/weight engagement within their sites! A few questions to start with:
2
2
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
3
1
6
New Topics
Unread High Priority Notifications
New Users
Popular Topics
Managing Communities
April 16
Creating a community roadmap
Ani Harish
ani871
Hello Everyone,
I'm contemplating the idea of creating a detailed road map for my community. What are some of the most common framework's that you recommend or suggest one uses to create this?
2
3
Read More
?
Platforms & Technology
April 21
App vs web application?
Ani Harish
ani871
Hello Community,
We are in the process of creating an online community that focuses on entrepreneurs and startups. One of the areas we are looking for input is - should the platform be a mobile-based application or a web-based one or a combination of both?
One of the reasons for this is that entrepreneurs, in general, are always on the move (hustling) and if the community can be accessed using a mobile application we might make it convenient for them and hence increase participation.
Secondly, more content is being consumed on the mobile than before and the trends indicate that this will hold true.
1
4
Read More
?
Managing Communities
April 20
What are some of the challenges you have faced when starting a community?
Ani Harish
ani871
I would love to hear from the community on some of the challenges you have faced while building or starting your community. This can prevent reinventing the learning curve and learn from all your collective experience.
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
6
1
9
New Topics
Unread High Priority Notifications
New Users
Popular Topics
Managing Communities
April 28
Moderator headcount
Liz Crampton
lizcrampton
Hi everyone,
Depending on the nature of your business/employer, a lot of us are facing budget cuts. In our department (CS), our Community team has been asked to justify our external moderator headcount.
2
1
Read More
?
Platforms & Technology
April 23
Multi Quote available on your platform?
Mark Schwanke
MarkSchwanke
Are you using a community that has Multi Quote?
Currently I manage two communities. Vanilla Forums with a quote option that allows you to quote multiple posts into a reply as long as the comments you are quoting exist on the same page of pagination. The other community is on Khoros JX and does have quoting but will only allow quoting but the wysiwyg editor will only quote the one specific post you reply to. On the Vanilla community it is really easy to comment and reply to the various posts that have last come in since I last engaged in the community. I love it as I don't spam out numerous successive messages as I reply to everyone that needs a response in a given thread. People are notified with an @mention as I concatenate several quotes into one reply. It doesn't have permalinks to each post I've quoted to they can see the original post if I've somehow modified it but it at least gives them context to what I'm replying to.
5
7
Read More
?
Platforms & Technology
April 23
Platforms with Dynamic Profile Data right inline in the post?
Mark Schwanke
MarkSchwanke
I'm finding that many of the community platforms are moving to hovercard/rollover stats of usernames to show additional profile data. For product focused communities or healthcare communities like mine it is helpful to have contextual profile information right in the post that dynamically updates and gives the person responding a sense of who their responding to but also for the person receiving a reply context to the person providing them a response.
2
6
Read More
?
Forum Support
April 23
Google Login broken OAuth deleted
Mark Schwanke
MarkSchwanke
Seems that OAuth is broken for Google Login on the FeverBee website. Got an error when I tried to login.
1
1
Read More
?
Platforms & Technology
April 23
Online Presence and Thread Presence
Mark Schwanke
MarkSchwanke
I'm in the process of a migration and am trying to bring to fruition some functionality we lost in a prior migration from an archaic open-source platform and online presence keeps bubbling to the front of my mind. My members regularly miss knowing their friends and others in general are there and ready to support them in their journey to quit smoking
0
0
Read More
?
?
New for you
?
Any Platforms indicate on the post the method of reply?
Platforms & Technology
0
0
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
Since your last visit
1
1
4
New Topics
Unread Notifications
New Users
Popular Topics
Managing Communities
May 21
Enterprise Community / Testimonials Page
Vera Tiago
veratiago
Hi everyone
A couple of weeks ago I run an initiative to collect testimonials from the community to infuse some energy into our R&D and Product Teams.
0
0
Read More
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.
A brief summary since your last visit on June 18, 2019
?
Since your last visit
2
1
5
New Topics
Unread High Priority Notifications
New Users
Popular Topics
Managing Communities
May 11
What Would You Like To See in FeverBee Experts (brainstorm with us!)
Richard Millington
richard_millington
Hey folks,
As you might've noticed recently we're in the early stages of revamping this community a little and I'd love to get your thoughts on what you want to see.
3
9
Read More
?
Managing Communities
May 13
An upcoming data / benchmarking project
Richard Millington
richard_millington
Over the past year we've been steadily collecting data on some of the largest online communities for various analyses we've shared at times.
0
0
Read More
?
?
?
This summary is sent from FeverBee Experts when we haven''t seen you in a while. Change your email settings, or click here to unsubscribe.