CURBSIDE PICKUP AND DELIVERY FAQs
ZERO-CONTACT CURBSIDE PICKUP:
When can I place my pickup order?
You can place your online pickup order, Mon - Sat from 10 AM - 6:30 PM. Our operations are closed on Sunday.
Where do I pickup my order?
Zero-Contact Curbside Pickups take place ONLY at Trillium Canton. When you arrive, a Trillium staff member will greet you at the entrance to our parking lot, view your ID (please display through a closed car window), and take your order number. Your beer will be brought out to your car shortly after.
When will my pickup order be ready?
Pickups take place Mon - Sat from 12 PM - 7 PM. Your order will be ready 30 minutes after the online order is placed.
Do I have to place an order online or can I just pick out my cans and bottles when I arrive?
All pickup orders must be placed ONLINE, IN ADVANCE. We cannot accommodate any orders not placed prior to your arrival.
Can my friend pickup my order?
No - all online pickup orders must match the valid ID of the person picking up the order.
What if I don't pickup my order by the end of the day?
Your order will then be cancelled, restocked, and refunded without penalty. We kindly ask that you do not abuse this service as a means of "holding" beer.
Can I order for pickup at Fort Point or Fenway?
No - both Fort Point and Fenway are closed for the time being. Pickups currently take place only at Trillium Canton.
Can I still order at the retail counter?
No - for the safety of our guests and our staff, we can no longer allow any guests inside our taproom or retail space.
Can I order single cans? Bottles?
At this time, our order interval for canned beer is by the 4-pack. Bottles may be purchased individually.
How do I pickup my Seventh Anniversary package?
Just pull up and notify the staff member greeting you at the entrance that you are here to pickup your anniversary VIP package. They will direct you to one of the pickup stations in the parking lot. Notify the station attendant of your name and hold up your ticket number so they can locate and retrieve your package. Please wait for the attendant to place the package on the table and walk away before you exit the car.
DELIVERY:
What is your delivery range?
We change our delivery area each day in order to service as many people as possible. To view our current weeks' delivery regions and schedule, click here.
When can I place my delivery order?
Delivery orders can be placed online Mon - Fri between the hours of 10 AM - 3 PM. Delivery orders must be placed one day prior to our published delivery day. (i.e. if we're delivering to your neighborhood on Friday, you must place your online delivery order between 10 AM - 3 PM on Thursday). To view the current weeks' delivery range, click here.
When will my delivery order be delivered?
Your order will be delivered between 8 AM - 5 PM, on your delivery day. You will receive a text on the morning of your scheduled delivery relaying an estimated arrival window. Someone over the age of 21 with a valid ID must be present to accept the order. IDs can be shown through a window of your home to ensure zero-contact delivery.
Can I order delivery multiple days in advance?
No. At this time, delivery orders may only be placed between 10 AM - 3 PM on the day prior to your delivery range's servicing date.
What are your delivery minimums? Maximums?
We require a 1 case minimum for all deliveries. Beers can be ordered by the quantities listed on our ordering page. Mixed cases are permitted. We do not have a maximum delivery quantity, however some beers may be subject to limits.
What if I'm not home, or someone over 21 is not present at the time of delivery?
We cannot deliver your beer without someone of legal drinking age present to sign for the delivery. If no one is home, we will make one additional delivery attempt on a future date free of charge. If the delivery is missed a second time, your order will be refunded minus a $25 per case surcharge.
Can I order single cans?
At this time, no. Our order interval for canned beers is by the 4-pack.
What beers are available for delivery?
Delivery availability varies due to fluctuations in our inventory. Not all brands will be available at all times. To view current availability, click here.
I live less than a mile from the edge of your current delivery range, can you make an exception?
At this time, no. We are continually shifting delivery ranges to accommodate as many people as possible. If you don't see your address currently included, check back soon!
What if my address doesn't fall within your current delivery range?
We are continually shifting delivery ranges to accommodate as many people as possible. If you don't see your address currently included, check back soon!
Can you ship beer out of state?
Unfortunately no. Current law prohibits us from shipping beer out of state.
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